STANDARD TERMS AND CONDITIONS OF SALE
FOR THE SUPPLY AND/OR THE SUPPLY AND INSTALLATION OF GOODS/EQUIPMENT
This Agreement sets forth the terms and conditions governing the supply, or the supply or installation of equipment by KUVANDUDZA PVT. LTD. By accepting a quotation, issuing a work order, or making a payment, the Client agrees to these terms and conditions.
1. DEFINITIONS
1.1. "Contractor" refers to Kuvandudza Pvt Ltd its employees, and authorized subcontractors.
1.2. "Client" refers to the person or entity engaging the Contractor for installation services.
1.3. "Work" refers to the installation of plumbing equipment as specified in the quotation or job card.
1.4. "Site" refers to the property where the installation will take place.
1.5. "Quotation" refers to the cost estimate provided by the Contractor for the Work.
1.6. "Invoice" refers to the document requesting payment for services rendered.
1.7. "Completion" refers to the point at which the Work is finished and the equipment is operational.
2. ORDERS AND JOB CARDS
2.1. The Client must provide written authorization (job card, purchase order, or signed contract) before work commences.
2.2. Any changes to the agreed scope must be documented in writing and may incur additional costs/savings.
2.3. The Client must ensure the Site is accessible and suitable for installation work on the agreed due date. Delays due to Site inaccessibility may result in additional charges especially if travel and subsistence is applicable.
2.4. The Contractor reserves the right to refuse or suspend work if unsafe or unsuitable conditions are present.
3. QUOTATIONS
3.1. All quotations are valid for 30 days from the date of issue unless otherwise stated.
3.2. Quotations are based on the Client's initial requirements and Site conditions. Additional work due to unforeseen circumstances will be assessed, agreed and charged separately.
3.3. Kuvandudza Pvt Ltd is not responsible for price fluctuations in materials that occur prior to acceptance of the quotation; adjustments may apply if supplier costs have changed.
4. INVOICING AND PAYMENT TERMS
4.1. The Client is required to pay a deposit, quantum to be agreed prior to the work beginning unless otherwise agreed in writing. For supply of equipment/goods only: The Client is required to pay in full upon confirmation of the order.
4.2. Invoices will be issued upon completion of the Work or as per agreed project milestones.
4.3. The payment is due within 5 days of completion of the Work unless otherwise agreed.
4.4. Payment can be made via Electronic Fund Transfers and are only to be made against a quote/proforma Invoice, tax invoice or commercial invoice provided by Kuvandudza Pvt Ltd. Kindly use your quote/invoice number as your payment reference & email the proof of payment.
4.5. The Contractor reserves the right to stop work if payments are overdue. Any costs related to work stoppage and resumption will be charged to the Client.
4.6. Disputes regarding invoices must be raised in writing within 5 days of receipt of the invoice by the Client. Failure to do so will be deemed acceptance of the invoice.
4.7. All goods remain property of Kuvandudza Pvt Ltd until full and final payment is received. Kuvandudza Pvt Ltd reserves the right to uninstall or decommission should payment not be made.
5. ADDITIONAL CHARGES AND VARIATIONS
5.1. Any additional work not included in the original Quotation will be discussed, agreed and billed separately.
5.2. Variations to the scope requested by the Client must be confirmed in writing and may extend the project timeline.
5.3. Emergency, after-hours, or weekend work may attract an additional surcharge.
6. LEAD TIMES AND AVAILABILITY
6.1. It is the customer's responsibility to confirm with Kuvandudza Pvt Ltd what special order items there are and what their individual lead times are, prior to placing their order to avoid delays on site.
6.2. Our standard lead time is subject to availability with our suppliers and importers Kuvandudza Pvt Ltd makes reasonable efforts to monitor stock levels and transport delays with its suppliers, however, cannot guarantee availability of stock.
7. CANCELLATION AND REFUNDS
7.1. If the Client cancels the Work before commencement, a cancellation fee of 30% fee is required plus the cost of any materials purchased prior to said cancellation. Materials to become property of the Client.
7.2. Once installation has started, no refunds will be issued; however, defective Work will be rectified per the warranty terms.
7.3. Customized or specially ordered materials are non-refundable.
8. WARRANTY AND LIABILITY
8.1. Warranty period to be discussed once site conditions have been assessed and on provision that the agreed service/maintenance/supply terms and conditions are signed and followed to the satisfaction of Kuvandudza Pvt Ltd should they wish to do their own due diligence.
8.2. The warranty covers defects in material and/or installation but does not cover damage due to misuse, unauthorized modifications, or external factors beyond the Contractor’s control.
8.3. The Contractor's liability is limited to the value of the materials supplied/Work completed. Consequential damages, indirect losses, and third-party claims are excluded.
8.4 . As Kuvandudza’s period on site is limited Kuvandudza will not be in a position to maintain security over the equipment installed, therefore, Kuvandudza would require, once installed, arrangements are made so that the equipment is signed off by the Principal Agent. Practical completion will deemed to have taken place and the liability for the equipment’s safety/damage will pass onto the employer.
8.5. If Kuvandudza Pvt Ltd is unable to commission because of lack of utilities, the works as installed will be deemed to be handed over to the client and commissioning will be listed under the snagging schedule and will be done at such a time as the utilities are available. If a return to site to undertake the commissioning requires travel/accommodation additional charges will be incurred by the client to cover these costs.
9. DISPUTE RESOLUTION
9.1. The parties agree to resolve any disputes amicably through negotiation.
9.2. If no resolution is reached, disputes shall be settled through mediation or arbitration in accordance with applicable laws or regulations pertaining at the time of the dispute.
10. GOVERNING LAW
10.1. This Agreement shall be governed by and construed in accordance with the laws of Zimbabwe.